MANAGED
SERVICES
If you have
ever wished that you could just let someone else look after your
computers so you can get on with making your business run, then Managed
Services is for you.
Managed Services takes away all the worries and
frustrations that have become part and parcel of a computer network.
You pay a fixed monthly fee, and we do all the rest.
Why do we
offer this service?
We have
been in business now for nearly 10 years. Over that time we
have repeatedly seen our clients face the same challenges. How
do we get the best out of our network without spending a fortune?
How do we avoid blowouts without spending a fortune on our server
right now? How do we know this tech is not spending too much
time on this job? We need it fixed now, we will just have to
pay whatever they charge.
These
challenges are insurmountable for most businesses. Most
businesses are at the mercy of IT professionals and the hourly rate
they charge. If a job takes a long time, then you get a large
bill, and there is very little you can do to control it.
We were
also challenged with the idea that we make our living from errors
and problems that our clients have. So while we make every
effort to make sure any networks we look after are error free, this
is not in our financial interest. This has put us in a
precarious position that was not satisfactory to us.
So we came
up with the idea that we should offer our clients an opportunity to
spread their cost across the year in a predictable fashion and offer
them unlimited hours to have fixed whatever was broken. This
would entirely change the relationship we have with our clients.
Now it is in both our interests for us to spend less time fixing
problems.
What does
this mean for you?
Spread
your cost across the year with fixed, monthly payments regardless of
how many hours we spend on your site.
Have your network monitored daily for faults and potential faults.
Have your network repaired silently. No tech onsite, problems
solved without you knowing there was a fault at all.
Get back to managing your business. Allow your network to
enhance your business, not be one of the many hassles that keeps you
from your core.
Get help when you need help. Don't wait for weeks for a
fault to be fixed. Get it fixed now.
Check up on your network. Use our online helpdesk to see what
work has been done.
Get instant help online. Use our online helpdesk to look up
common problems and simple solutions.
Does this
work for schools?
Schools
are especially vulnerable to network crashes and huge $ blowouts.
If your school relies on your computer network to teach your
students, then you should definitely consider Managed Services.
Many schools have already taken on Managed Services and are enjoying
the freedom to get back to teaching!
We don't
have a server - can this work for us?
Yes it
can! If you have one workstation or ten workstations,
regardless if you have a server or not, Managed Services offers the
same great value.
What are
the details?
There are three Managed
Services to choose from: Lite, Standard and Premium.
|
Service |
Lite |
Standard |
Premium |
| |
|
|
|
|
Server Maintenance |
 |
|
|
|
Priority Response |
|
|
|
|
Real-time Monitoring |
|
|
|
|
Online Helpdesk |
|
|
|
|
Remote Support |
|
|
|
|
Repair Faults |
|
|
|
|
Faulty Component Replacement |
|
|
|
|
Upgrades & Installations |
|
|
|
SERVER
MAINTENANCE
Decision1 will fully maintain your servers monthly including patching and
service packing. We will also check your antivirus/security
software is operating & updating, that your backups are functioning
correctly and are able to be restored, event logs are checked for
potential problems, hard drive usage checked for unexpected
increases, hard drives checked for data errors, hard drives
defragmented, UPS checked for functionality in the event of a power
outage and the firewall rules are checked for unexpected changes.
PRIORITY RESPONSE
When you have a
problem, we will respond quickly. If you choose Lite or
Standard we will respond by the next day. If you choose
Premium, we will respond within 4 hours.
REAL-TIME
MONITORING
Relax in the
knowledge that your network is being monitored at all times, and
when a problem occurs it will be attended to. If you
choose Lite, you will be told of the potential or current problem,
so that you may decide how to proceed. If you choose Standard
or Premium, the problem will be taken care of for you.
ONLINE
HELPDESK
Check online to see if there
is a solution to your problem already. We have many answers to
common problems ready for you to use.
You can also use your online access to log faults that need
repaired, and look up the details on current and old jobs.
Find out more about our online helpdesk
here.
REMOTE
SUPPORT
Have your problems resolved
remotely. Don't wait for a tech to come onsite, have the tech
remotely connect into your workstation and they can solve your
problem there and then.
REPAIR FAULTS
If you choose Standard or
Premium we
will
take care of all your software and hardware faults. It
doesn't matter how long it takes us to resolve a problem, we will take
care of it.
FAULTY COMPONENT REPLACEMENT
If you choose Standard or
Premium and
a component in your server or workstation breaks, we will do all the
work to get it back up and running. All you have to do is
purchase the replacement part. If your hard drive starts
creating errors, or your DVD drive stops working, we will provide
all the labour to put it back together.
UPGRADES AND INSTALLATIONS
If you choose Premium we
will also provide all the labour when you upgrade your workstation
or server to a newer model. All you have to do is choose the
new hardware, and we will take care of the rest.
Want to know more? Sign up for a FREE, no obligation Managed Services quote
here
or
download the full details here.
Managed Services
Brochure
(pdf, 650K)
