COVID-19 Response, 24th March 2020
Now that we have been informed that New Zealand will be moved up to Alert Level 4 as from midnight on Wednesday 25th March, we have reviewed our response to this crisis.
As we are able to continue our operations while working remotely, our services will continue with some restrictions.
Response as of today, 24th March 2020
As from today, 24th March 2020, we will continue our operations as normal, with the following restrictions:
SERVICE:
SALES:
We are still able to provide quotes as normal. We are currently unsure what the changes mean to the supply chain, and if orders can be filled as normal. We anticipate that the supply chain will continue as normal, with delays. As we receive information from our suppliers, we will let you know the state of the supply chain.
Onsite Visits
We will NOT be attending ANY site. Any issue that cannot be resolved remotely will need to be deferred until the Alert Level is lowered.
Visits to our Office
Our office will now be closed until further notice. We may be able to receive equipment that require in-person repair. Please contact us in this instance for instructions.
Contacting Us
All of our contact details have remained unchanged.
Log a job: helpdesk@decision1.co.nz
Sales queries: sales@decision1.co.nz
Account queries: accounts@decision1.co.nz
Call us on: 03 471 8232
Note: This week we have installed a new phone system that is site independent. This means that we are able to receive and make calls from anywhere in the world, even if we are working from home. This also means that you can call us, and be able to be transferred directly to the place or person you would like to talk to.
Updates
As the situation continues to develop, we will continue to prioritise the health and well-being of our customers and our staff. We will update you, when our circumstances change.
Let us know if you have any questions or concerns.
Victoria Murgatroyd-McNoe
Managing Director
As we are able to continue our operations while working remotely, our services will continue with some restrictions.
Response as of today, 24th March 2020
As from today, 24th March 2020, we will continue our operations as normal, with the following restrictions:
SERVICE:
- In the first instance we will attempt to resolve all tickets remotely.
- If remote support is not possible, we will utilise any staff onsite and talk them through resolving the issue over the phone.
- If the issue can’t be resolved in any way remotely, we will discuss with you whether the fault can be worked around temporarily, or deferred to another time.
- In all circumstances, we will work through the issue and resolve it in what ever way works best for you.
SALES:
We are still able to provide quotes as normal. We are currently unsure what the changes mean to the supply chain, and if orders can be filled as normal. We anticipate that the supply chain will continue as normal, with delays. As we receive information from our suppliers, we will let you know the state of the supply chain.
Onsite Visits
We will NOT be attending ANY site. Any issue that cannot be resolved remotely will need to be deferred until the Alert Level is lowered.
Visits to our Office
Our office will now be closed until further notice. We may be able to receive equipment that require in-person repair. Please contact us in this instance for instructions.
Contacting Us
All of our contact details have remained unchanged.
Log a job: helpdesk@decision1.co.nz
Sales queries: sales@decision1.co.nz
Account queries: accounts@decision1.co.nz
Call us on: 03 471 8232
Note: This week we have installed a new phone system that is site independent. This means that we are able to receive and make calls from anywhere in the world, even if we are working from home. This also means that you can call us, and be able to be transferred directly to the place or person you would like to talk to.
Updates
As the situation continues to develop, we will continue to prioritise the health and well-being of our customers and our staff. We will update you, when our circumstances change.
Let us know if you have any questions or concerns.
Victoria Murgatroyd-McNoe
Managing Director
