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Network ManagementUniversal Support is a proactive network management service that combines the power of monitoring, maintenance, security, support, analysis and research & development.
Take full control of your network management services and support with your own portal that puts you in the drivers seat. |
Universal Support is a service based on five core concepts.
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Schedule Everything
When monitoring and maintenance are on a strict schedule, nothing gets missed. We design a task schedule with just your network in mind. We start by building a technical framework and then assign your network a long list of daily, monthly and annual tasks to keep your network safe, and up to date. |
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Proof of Work
IT services can often be hidden. Little and big tasks just "happen" that keep your network running but are often not recorded or documented. We reduce these hidden tasks by having a system of ticketing that allows us to capture even the smallest task, describing what task we performed, when it was performed and what the outcome was. Then we collate this information for you and give it back to you in the form of reports, and live schedules so you can keep track of your network health. |
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Apply the Knowledge
We bring everything we know about your network, your team, your priorities, and your philosophies together to form a clear picture of who you are, what you need, and where you are going. We start with technical and security frameworks, asset registers, network documentation, floor plans, platform & license schedules to form a picture of where you are right now. Then, under your direction, we build a short or long term roadmap to understand what your future network and your future organisation might look like. |
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Share to Inform
As we build a comprehensive knowledge base around your organisation and your network, we share this information with you in ways to help you build a true picture of your current status so you may make the best decisions for your team and your organisation. We start with a custom portal, the IT Button, that contains your network details including asset details, license details, subscriptions, network documentation, floor plans, task schedules and tickets. If we know it, you can also know it. This allows you to know what we (think we) know. If you find something misunderstood, you can alert us, so we are always working on the best information possible. |
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Upskill to Improve
A modern computer network is always changing and updating. This means you and your team will need to upskill, or be left behind. Deskside support, formal training and resource sharing are vital to keeping your organisation functioning at its best. If you and your team are confident in the tech, you can be confident in your team. |
