Trusted IT Partner since 2001

Specialist Managed IT Services in Dunedin

Proactive network management, cyber security, business continuity and infrastructure for Otago businesses and schools — under one clear subscription. Decision1 gets IT done, first time, every time.

Find Your Perfect Support Type

Cyber-security first

No-overrun fixed subscription

Dunedin · Otago · NZ-wide

Trusted by Dunedin Businesses

Proudly based in Dunedin — supporting Otago, Southland & nationwide through the IT Alliance.

25+

Years serving Otago

100%

Local Dunedin team

Surprise overrun invoices

5★

Partnerships that endure

The bigger picture

Technology is an incredible tool to drive your business forward. But first we have to stop it holding you back.

When technology is managed correctly, it’s not just a background utility—it’s a strategic advantage. You shouldn’t be fighting fires. You should be sitting down with us quarterly to look at clear reports, strategic roadmaps, and actionable data that proves your operations are secure, optimized, and ready for growth.

Only then can we begin to have the conversations that can drive your operations.

See how Universal Support works

A Decision1 team sitting down with a client to review reports and roadmaps

What we do

Five core services. One trusted partner.

Every Decision1 engagement is built on these five core service areas — covered end to end so nothing falls through the cracks.

Infrastructure

Quality hardware, reliable monitoring and a network you can trust.

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Business Continuity

Backups, redundancy and disaster recovery so you bounce back fast.

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Cyber Security

Assessments, border policies and training to keep your team safe.

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Communications

VoIP, video and unified messaging that work the way your team works.

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Productivity

Best-in-class hardware, software and tools that lift everyday output.

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Authorised Partners

We work with the technologies your business already trusts — and we hold authorised partner status with industry leaders across hardware, security, productivity and education.

HPE Partner

Fortinet Partner

Adobe Partner

N-able Partner

Cove Partner

ESET Partner

Google for Education Partner

HPE Partner

Fortinet Partner

Adobe Partner

N-able Partner

Cove Partner

ESET Partner

Google for Education Partner

Certifications & Memberships

Credentials we value. Peace of mind you can feel.

We hold certifications and memberships that matter — its important to us that we look after your network using recognised standards.

Certification

Microsoft Certified Partner

You get exactly what you pay for. We don't just sell Microsoft 365; we are certified experts in configuring it securely. We ensure your licenses are optimised, your data is locked down, and you aren't paying for features you don't need.

More here

Certification

CyberCert Bronze Certified

Tested, audited, and proven security. We don't just talk about cybersecurity — we've been independently audited and certified. When you trust us with your network, you know your sensitive business data is protected by verified industry standards.

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Membership

Member of the IT Alliance

Local service, national backing. As part of the IT Alliance, we have direct access to a nationwide network of specialised IT experts. You get the friendly, local Dunedin service you love, backed by the collective brainpower of New Zealand's best engineers.

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Membership

Member of the SMBiT Professionals

We speak Small Business. We are actively involved in the community dedicated to small and medium business technology. We understand your budgets, your operational challenges, and exactly what IT solutions give you the best return on investment.

More here

Where we work

Dunedin local.
Nationwide reach.

We're proudly based in the heart of Dunedin — and through our trusted IT Alliance network, we support clients across Aotearoa.

Otago

Our home turf. Dunedin-based with deep roots and long-standing relationships across the wider Otago region.

Southland

Serving Invercargill and the wider Southland community with the same standard of care.

Central Otago

Supporting clients across Central Otago through our IT Alliance partnerships.

Nationwide via IT Alliance

Through our nationwide IT Alliance network we can support customers wherever they are in Aotearoa.

Industries

The right team for your Industry

Your organisation works better when your team and your experts have specific industry knowledge.

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Automotive

Healthcare

Professional Services

Education

Hospitality

Food Production

Not sure where to start?

Not sure exactly the type of support you need?

Every business is different. In just two questions, and we'll point you in the direction that fits your team.

Start the Two Question Quiz

What Our Fans Say

Hear it straight from our clients.

Healthcare, hospitality, food production, education, industrial engineering and automotive — Otago businesses tell us what working with Decision1 is actually like.

See what our fans say

Education

“East Taieri primary school has been using Decision1 as our main IT support for over the past 7 years, and we can highly recommend them to anyone thinking of using them in their school.”

East Taieri School

Garth Powell

Automotive

“We don't even think about it anymore, if we have a problem we just call Decision1 to sort it.”

Motorcycle Replacements Ltd

Helen Throp

Industrial Engineers

“They not only helped solve our issues at the time, they have set us up with security systems that give us confidence in being covered.”

M & M Autopak

Phil Meek

Want The News?

Consider IT Done.

Practical IT advice from the Decision1 team — cybersecurity tips, cloud migration playbooks, and productivity hacks straight from the engineers running Kiwi networks every day.

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