Food Production
“We really enjoy the quick response to solving IT issues and the personal touch when their staff call in to assist or meet to discuss the best path to future proofing our systems.”
Southern Clams Ltd
David Redshaw
Trusted IT Partner since 2001
Specialist Managed IT Services in Dunedin
Proactive network management, cyber security, business continuity and infrastructure for Otago businesses and schools — under one clear subscription. Decision1 gets IT done, first time, every time.
Cyber-security first
No-overrun fixed subscription
Dunedin · Otago · NZ-wide
Trusted by Dunedin Businesses
Proudly based in Dunedin — supporting Otago, Southland & nationwide through the IT Alliance.
25+
Years serving Otago
100%
Dunedin team
0
Surprise overrun invoices
5★
Partnerships that endure
The bigger picture
Technology is an incredible tool to drive your business forward. But first we have to stop it holding you back.
When technology is managed correctly, it’s not just a background utility—it’s a strategic advantage. You shouldn’t be fighting fires. You should be sitting down with us quarterly to look at clear reports, strategic roadmaps, and actionable data that proves your operations are secure, optimized, and ready for growth.
Only then can we begin to have the conversations that can drive your operations.
See how Universal Support works
What we do
Seven core services. One trusted partner.
Every Decision1 engagement is built on these seven core service areas — covered end to end so nothing falls through the cracks.
Infrastructure
Quality hardware, reliable monitoring and a network you can trust.
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Business Continuity
Backups, redundancy and disaster recovery so you bounce back fast.
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Cyber Security
Assessments, border policies and training to keep your team safe.
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Communications
VoIP, video and unified messaging that work the way your team works.
Learn more
Productivity
Best-in-class hardware, software and tools that lift everyday output.
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Microsoft 365
Migrations, security, Copilot and AI — the Microsoft 365 you pay for, working harder.
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FlagshipSupport Services
Proactive monitoring, maintenance, security and support — all under one predictable monthly subscription.
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Authorised Partners
We work with the technologies your business already trusts — and we hold authorised partner status with industry leaders across hardware, security, productivity and education.
HPE Partner
Fortinet Partner
Adobe Partner
N-able Partner
Cove Partner
ESET Partner
Google for Education PartnerHPE PartnerFortinet PartnerAdobe PartnerN-able PartnerCove PartnerESET PartnerGoogle for Education Partner Certifications & Memberships
Credentials we value. Peace of mind you can feel.
We hold certifications and memberships that matter — its important to us that we look after your network using recognised standards.
Certification
Microsoft Certified Partner
You get exactly what you pay for. We don't just sell Microsoft 365; we are certified experts in configuring it securely. We ensure your licenses are optimised, your data is locked down, and you aren't paying for features you don't need.
More here
Certification
CyberCert Bronze Certified
Tested, audited, and proven security. We don't just talk about cybersecurity — we've been independently audited and certified. When you trust us with your network, you know your sensitive business data is protected by verified industry standards.
More here
Membership
Member of the IT Alliance
Personal service, national backing. As part of the IT Alliance, we have direct access to a nationwide network of specialised IT experts. You get the friendly Dunedin service you love, backed by the collective brainpower of New Zealand's best engineers.
More here
Membership
Member of the SMBiT Professionals
We speak Small Business. We are actively involved in the community dedicated to small and medium business technology. We understand your budgets, your operational challenges, and exactly what IT solutions give you the best return on investment.
More here
Where we work
Dunedin based.
Nationwide reach.
We're proudly based in the heart of Dunedin — and through our trusted IT Alliance network, we support clients across Aotearoa.
Otago
Our home turf. Dunedin-based with deep roots and long-standing relationships across the wider Otago region.
Southland
Serving Invercargill and the wider Southland community with the same standard of care.
Central Otago
Supporting clients across Central Otago through our IT Alliance partnerships.
Nationwide via IT Alliance
Through our nationwide IT Alliance network we can support customers wherever they are in Aotearoa.
Industries
The right team for your Industry
Your organisation works better when your team and your experts have specific industry knowledge.
See all industries Not sure where to start?
Not sure exactly the type of support you need?
Every business is different. In just two questions, and we'll point you in the direction that fits your team.
What Our Fans Say
Hear it straight from our clients.
Healthcare, hospitality, food production, education, industrial engineering and automotive — Otago businesses tell us what working with Decision1 is actually like.
Hospitality
“Larnach Castle is continually evolving and Decision1 has always helped us get the best value for our requirement as well as providing excellent support for ongoing issues.”
Larnach Castle
Norcombe Barker
Industrial Engineers
“They not only helped solve our issues at the time, they have set us up with security systems that give us confidence in being covered.”
M & M Autopak
Phil Meek
Want The News?
Consider IT Done.
Practical IT advice from the Decision1 team — cybersecurity tips, cloud migration playbooks, and productivity hacks straight from the engineers running Kiwi networks every day.
Cyber SecurityMicrosoft 365
The Hidden Gap in Your Onboarding Process
How a compromised mailbox at a Dunedin business taught us why manual MFA setup is a liability — and what we did to fix it.
Victoria Murgatroyd4 June 2026
Business ContinuityBackups
Having a Backup Isn't Enough: The Hidden Danger of Untested Data
Sync is not backup. Here is why so many Dunedin businesses discover their backup plan was broken only after disaster strikes.
Victoria Murgatroyd4 June 2026
Cyber SecurityPhishing
The "Long Con" Phishing Attack: Why the Most Dangerous Emails Look Like New Business
How scammers are posing as polite new clients to build trust before delivering malware.
Victoria Murgatroyd4 June 2026
Let's talk
Ready to get IT done?
Talk to a Decision1 engineer today. We'll listen, audit, and give you a clear roadmap — no obligation.
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