Real outcomes for real Otago businesses.
From phishing recovery to seamless practice IT.
These are the stories behind the references — written together with our clients, in their own words. Each one is a snapshot of what an everyday IT crisis or transformation looks like, and how Decision1 worked through it.
Featured stories
Click through for the full narrative — challenge, solution, outcome, in our clients' words.
A busy medical practice that finally feels reassured about IT.
Ten years on Universal Support — proactive monitoring, seamless transition from their previous provider, and a practice manager who would recommend Decision1 without hesitation.
Locking down email after a phishing attack — and rebuilding trust.
When credentials were used to hijack a manager's email and spam clients, M & M Autopak needed to move fast. Decision1 layered in Microsoft 365 hardening, MFA via Azure, and Defender — quickly, quietly, and at small-business scale.
Restoring payments — and rebuilding trust in the right supplier.
When their payment system failed completely and the processor pushed an expensive upgrade as the only fix, Larnach Castle turned to Decision1. We found and applied the published fix in minutes — restoring trade and exposing a stand-over sales tactic.