Schedule Everything
When monitoring and maintenance are on a strict schedule, nothing gets missed.
Universal Support
Network Management Services in Dunedin
The IT Service That Lightens Your Load.
Your day is busy enough without managing IT. Take full control of your network management with monitoring, maintenance, security, and immediate support for your team, all in one subscription.
Take full control of your network management.
Universal Support is the reliable way to keep your computer network running — whatever faults or issues come up, you and your team have direct support on hand.
Every part of your environment is monitored, maintained and managed for you — end-user devices, servers, infrastructure and operational devices, plus your operational services and industry software.
You get everything fully documented and reported back to you regularly, with no limit on tech hours spent. No overruns, and no surprise invoices.
It all comes under one service, and one subscription.
Three Core Concepts
A service built on three core concepts.
Universal Support is more than ticket logging. It's a complete framework for keeping your network safe, documented, and continuously improving.
Automate Everything
The more tasks are automated, the more we can do, in less time.
Document Everything
Measure it to manage it. We gather the intel, so we can analyse it, and help you plan a better future.
The support pyramid
Managed Services or Universal Support?
Most IT problems live below the surface. Switch between the three support models to see exactly how much of your network actually gets managed.
Installs & Setups
Visible Issues
Invisible IssuesExposed
MonitoringExposed
MaintenanceExposed
Security ServicesExposed
vCIO ServicesExposed
Your foundation is exposed. You are only addressing visible problems.
There's a better way
Ready to put your network on a schedule?
Talk to our team about a Universal Support plan tailored to your organisation.